Technical Support Engineer

Location: Oldenzaal, Overijssel, Nederland

Artinis is looking for a Technical Support Engineer who is enthusiastic and driven by the development of biomedical devices (EEG, HD-EMG and NIRS) and motivated to assist our many (potential) customers from all over the world. In this role, you combine your biomedical engineering knowledge with strong communication skills to support our customers worldwide. You will be the go-to person for researchers, clinicians, and partners who use our products, ensuring they get the most out of our innovative technologies.

This position sits at the intersection of engineering and customer interaction: you will help troubleshoot, train, and guide customers, while also collaborating with our R&D team to provide valuable feedback for future improvements. If you enjoy solving problems, explaining complex technology in a clear way, and working with cutting-edge biomedical devices, this job is for you.

Key responsibilities

• Support the sales team with technical expertise during product demos and customer interactions.

• Troubleshoot hardware, software, and data analysis questions in collaboration with the R&D team.

• Translate customer feedback into product improvement ideas and communicate them with the development team.

• Independent working within multidisciplinary project teams to provide characterization strategies for product specifications.

• Write and maintain technical documentation, FAQs, and training materials.

• Staying up-to-date with the latest advancements in NIRS, EEG and EMG technologies.

• Supporting new product development, regulatory submissions and post-launch activities.

Qualifications

• BSc or MSc Degree in Biomedical Engineering, Neuroscience, Movement Science, Life Sciences, Physics, or a similar technical field.

• 0–3 years of experience (recent graduates welcome).

• Strong interest in biomedical technology and human measurements (e.g. NIRS, electrophysiology, neuroscience).

• Excellent communication skills in English (spoken and written); Dutch (or any other language) is a plus.

• Practical and service-oriented mindset, with the ability to explain complex technology clearly.

• Hands-on mentality with problem-solving skills and an eye for detail.

• Experience with Python and/or MATLAB

• Willing to work in an experimental environment performing hands-on experiments and be able to communicate findings (oral and written) to the project team.

What we offer

• A varied and dynamic role where technology meets customer interaction that allows for independence, personal input and responsibility.

• Opportunities for personal development.

• An inspiring and pleasant work environment.

• A pension plan and competitive salary.

• A position for 32–40 hours per week.

Our company

Artinis Medical Systems is an innovative and dynamic company based in the Netherlands, dedicated to advancing human health and performance through superior imaging and electrophysiology measurement solutions. Our vision is a world where a healthy brain, body, and mind are the most valuable assets, and we achieve this by providing world-leading imaging technologies that offer profound insights into these vital areas. Our innovative solutions encompass near-infrared spectroscopy (NIRS) imaging, EEG, and HD-EMG measurement systems and X-ray mammography phantoms. With diverse applications in cognitive and clinical neuroscience, medical research, brain-computer interfaces, and sports science, we are pioneers in advancing health and human performance through cutting-edge imaging solutions. Trusted by top companies and universities worldwide, we leverage over 25 years of expertise while remaining committed to sharing knowledge, supporting the industry, and continually refining our high-quality products to ensure precise and reliable results. With a passionate team of skilled professionals based in our offices in the Netherlands, we are dedicated to empowering researchers globally. We work closely with our partners and customers to develop relevant, high-quality products that contribute to a deeper understanding of the human body and improve diagnosis, treatment and overall health and performance of people.

Interested?

Apply by sending us an e-mail with your motivation letter (max one A4 page) and resume (all in .pdf file) to jobs@artinis.com. For more information, please contact Marianne Floor.

No intermediate applications are accepted.