Artinis Support Center
A top priority at Artinis is to provide you, our customer, with rapid and high-quality service and support. We achieve this through a team of expert application specialists who are always ready to help via email or TeamViewer. We are confident that we are doing a good job at meeting your needs, but there is always room for improvement.
Did you ever wish you could get a manual or a driver at an instant? Have you faced a technical issue that couldn’t wait until the next day? Maybe you felt it would be nice to be able to communicate with other Artinis users and learn from their experiences?
Then you’ll be happy to learn that we are soon opening a support center for the benefit all of our customers. Our goal with the site is that you, as our customer, can always get the support you need, when you need it.
The Artinis Support Center consists of three main parts:
The home page
The home page provides an overview of the latest additions not only to the forum and wiki, but also our YouTube channel, blog, and publication site. This makes it an easy way to keep updated on all things Artinis.
The wiki
The wiki contains manuals, drivers, and more information on all of our devices and software. Further, there are also the FAQ & Troubleshooting, and Guides sections. In FAQ & Troubleshooting. you can find answers to common questions and solutions to technical issues. The guides section hosts longer, self-contained videos and documents on data analysis, synchronization, device maintenance, and more.
The Forum
This is a place for asking questions and engaging in discussions about anything NIRS. Our hope is that you will not only interact with us at Artinis, but also with your fellow Artinis-users so that we can all benefit by learning from each other.
Once the site is live we want to continually improve and add new content. The initial focus will be on providing new guides in the form of videos and application sheets to make the whole research process from experimental design to data analysis a smoother ride. In this endeavor, we will be more than happy to take suggestions on what topics we should cover, and if you have knowledge of your own to contribute, that is even better.
When the site is ready to be launched we will send out information to all of our customers on how to join. We hope that you will take the opportunity to help make this a great resource together with the rest Artinis community, so please come join us!
